Yes. All products are 100% authentic, sourced directly from authorized Korean suppliers. All products sold in Canada are Health Canada–notified.

We only sell fresh stock, and each product includes an expiration date printed on the packaging.

No. We only sell fresh stock with safe shelf life remaining.

Yes. Our team can assist you in selecting products tailored to your skin type and concerns. Contact us at hello@milopicks.com for personalized support.

Yes — we’re continuously expanding our catalog based on what our customers love and request. Have something in mind? Let our team know at hello@milopicks.com.

Please refer to the “Suitable Skin Type” section on the product page. If you’re unsure, feel free to contact us for personalized advice.

Orders are processed within 1–2 business days before shipment.

Yes! After your order ships, we’ll email you a tracking number so you can follow your delivery through the courier.

Please contact us at hello@milopicks.com as soon as possible. If your order has not yet been processed or shipped, we’ll do our best to assist. Once an order has been processed or shipped, changes or cancellations may not be possible.

If your order arrives damaged or incorrect, please contact us at hello@milopicks.com within 48 hours of delivery with your order number and photos of the issue. We’ll take care of it as quickly as possible.

Yes! We offer free shipping on orders over $69 CAD in Canada and $59 USD in the United States.

All orders are shipped from our Toronto, Canada warehouse, ensuring fast and reliable local delivery.

We ship across Canada and the United States.

No — we help manage the tariff process for you. If you’re charged any additional fees, just let us know right away and we’ll handle it.

Due to hygiene reasons, we cannot accept returns on opened or used products unless there is a defect or damage upon arrival.

Yes. A flat return shipping fee of $8 CAD applies to all eligible returns and will be deducted from your refund. Original shipping fees are non-refundable, unless the return is due to an error on our end.

Please contact us at hello@milopicks.com within 30 days from the order date, and include your order number and reason for return. Our team will guide you through the next steps.

Once your return is approved and received, refunds are processed within 3–5 business days to your original payment method. Processing times may vary depending on your bank or payment provider.

We don’t currently offer exchanges, but you’re welcome to return an eligible item and place a new order for the product you’d like.